Basic Interviewing, Engagement and Assessment Skills

An intervention’s success depends on the relationship between worker and client. Through this course, providers are taught to establish a strong working alliance with their clients based on the virtues of respect, empathy, and trust.

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This live online course is 3 hours per session for two days with the structure made flexible to accommodate your needs. The content is delivered through PowerPoint presentations, break-out group discussions, and role-plays, with time reserved for questions and answers.

Participants Emerge from the Training with Confidence in Their Ability to:

Engage with a client when offering services.
Handling difficult conversations with sensitivity, timing, and respect.
Respond to clients with empathy and develop a trusting relationship.
Strengthen and ensure consistent communication with clients.
Present as open, transparent, and honest when informing clients.
Honor the client’s right to self-determination.
Conduct thorough assessments that capture critical information and highlight the client’s strengths and resources.